Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aniebay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aniebay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect and taken only 2 days to arrive!
A priori very well, perfect for doing studio photos for not very big things. With different colors for the background. Very happy.
Good Seller+++
TOP! Rýchle adding
Corresponds to the description. All is well. Liked but the only size is not big.
Todo tal como se indica, me encanta.
It's a ravilla. The somewhat short cable, but the led intensity is great, folding, take up little space and take great pictures.
It works great.
Purchase more than ever made arrived in a day and a half and the product is as the description. Like the speed
Product is good value for money although personally I would have preferred something a bit larger. That’s my own fault. Comes with a USB wire, a selection of coloured background and a convenient storage bag
Very good lighting, found weak which engages the USB cable .. will damage soon…
Printing is very good when opening the package, it mounts very easy and being foldable you can keep it anywhere. It is to be hoped that it will last in time, that it will not stop working at four days. I recommend the item and the store.
I am so happy! I received the item 2 days after buying it which is just what I needed! GREAT store. Thanks for a hassle free transaction and swift delivery. I will surely be back.
Great! Very happy with this purchase, it includes different bottom and a practical bag. Thank you to the store, I recommend!
The goods is very good. Bright. Very convenient. Seller recommend
As offered, fast shipping.
LED light very good!! Arrived super fast (2 days)
Exactly like the picture
otimo
Good as expected, I don’t like the texture in the background cloths but it’s fine
Excellent Product
I like too much this lightbox, it's amazing and works perfectly, I totally recommend it. Shipping was very fast.
Super, I'm delighted
Excellent! Works well. Has various background colours for you to install. Easy to fold. Lights are installed at the top (front and back) - they all work well.