Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aniebay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aniebay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Am very satisfied it is stable, good grip ideal for 2 cameras
Everything came quickly and well packed. Since I have more than one camera and sometimes I take a bicycle for hire that would move faster and therefore two cameras just hang over the shoulder is not convenient and not reliable, already a couple of times hit the big lens about the bike when riding. Therefore, for me such a cover is excellent and reliable. Can be used at weddings or outdoors
Arrived in antivcipo than expected, I have not yet tried on the field, but it seems convenient and efficient.
Great products. Body suit set the process is sloppy and uncomfortable but, once set once they carry. The upper body to stick a little tight, it is a good.
Very good, like, got everything right.
very good product fast shipping. many thanks
Fast delivery and excellent service. Thank you A ++++++++
It came quickly. Excellent.
Alles super !! Funktioniert alles prima !! Danke !!
All is according to description, only the attached screwdriver key does not correspond to the special bolt that is involved in fastening the camera to unloading.
Great product quick shipping
Excellent material and fit. Prefect for 2 SLR cameras or 1 SLR cameras plus binocular
So fast
Everything is perfect.
Satisfied, very serious, cheap
All a good view between info and product
excellently
This harness supports without problem my 2 EOS 77D and my 150-600 and its 2 KG and my second other lens
Excellent carrying harness. Great value. Highly recommended.
Do great. Much for your
Perfect, tested and fit very well, it's safe, tested with 2 Reflex at the same time.
The harness is firm, with firm brooches, comes in a mesh bag with an instructive
Similar to the description
Decent article, camera is good and firmly.
best