Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aniebay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aniebay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Frankly the order she came wait even a few days in advance it's great good timing
It's very good thank you very much
I love it. The great packaging. With a ball in the center not to chafe
Хорошая шляпа, можно размер побольше заказать. Пришла быстро, упакована хорошо, я довольна. Супер
Very nice hat, just beautiful. It's wonderful. I love it.
Goods consistent with the description. Gently creased during transportation, I think as poleży it dojdzie to original shape. Express delivery, in 10 calendar days from the date of order! Thank you beautifully stores and highly RECOMMENDED!
Pretty Hat, sent well protected
Very fast delivery, product consistent with the description, beautiful packed, awesome, I am thrilled...
very beautiful hat. l commend to everybody. thanks to the store.
Hat very nice, everything as described, well packaged, not creased. It could be a little deeper :) I recommend the product and the store.
Nice, well packed. Recommend
Compliant. Thick and pretty. But I wish it was a little bigger to get back on my head
they are made of good soil material! absolutely love them!!
super beautiful and i will order again
arriver décollé mais remboursé
all Good Hats are Perfect well packed Thank you store
In my case the big bubble came flat, I guess that's for all the time the shipment was stopped for covid-19 in Spain I'll leave it with some weight for smoothing, very happy with my purchase, it's beautiful!
beautiful and fast ship
ordered 2 hats, they just came in wow, they are GEORGIOUSNESSS!!!+ the store packed them so well, not folded or bent, just stunning I highly highly recommend
Very well packaged goods, consistent with the description, grade gatunkowa super :)
Well packaged and pretty as described :)
beautiful hats and great packaging. fast shipping thx friend