Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aniebay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aniebay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely recommend!!! The earrings are beautiful. And the store is great
Total sweet stud earrings. Many thanks
they are lovely just like photo wouldbuy again
The precious pendant and earrings, came in a box and a bag. And a gift from the store, a heart earrings with a pearl in the center. Very happy☺
Delivered quickly and well packed. Thank you!
Super, bardzo ładne, dobrze zapakowane w pudełko. Zapięcie dobrze trzyma
I love it, exactly like the picture.
All sets of earrings are so lovely. I am very satisfied
Very happy with the order. It's come super fast. Earrings according to product description. I arrive with a little gift I'll ask this Tienda again. Recommended
Beautiful and very good furniture service as usual on this tent
Beautiful recommend it to everyone.
He came in his beautiful little box and in time said.
Recommend. Earrings sliczne, fast przesylka zamowione 9.01 dotarly so me juz 27.01.Dziekuje
Nice product, with great gift box!
Beautiful. My other brand not faded or stained. Great finish.
Great earrings, was a present for a friend. Arrived in time which was great! Can confirm that they are sterling silver as per description.
Perfect earrings as per description, they also added a pair of free earrings. Great buy
Beautiful! Thanks for the presents!
They are really beautiful, and a nice gift box.
Just like me you imagined.
Arrived in 63 days. Perfect as always. Advice.
They arrived very quickly, I ordered them on 29/12/20 and received them on 7/01/21, my girlfriend really likes them.