Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aniebay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aniebay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The car is very handsome very cute. I love it. We'll see if it's tough. Others I have no complaints
love the stroller and very fast delivery!
I recommend 100% in 1 day I have it here all great thank you!!!! I'm riding it doesn't appreciate well for that but all great and lots of gifts
I send in it time indicated, the only thing that does not bring the water stand as it said, all very accurate, I highly recommend the store
Arrived all perfect and very fast, but prepare for taxes. Had to pay R$ 800,00 to Federal
I'm in love
Beautiful, I highly recommend! Sends fast from Spain, received in 6 days in France. Just a pity no rain suit, and the interior received pink while asking blue or black when ordering .. But for the price nothing to say at the top
the shipping was fast 4day
Beautiful. Exactly as the picture. Highly recommended.
Ich bin sehr froh das die kinderwagen rechtzeitig an gekommen und es war genau wie in der foto ich bin begaister danke.
Very good
The stroller and arrived in less than 2 weeks in Belgium since Spain the article perfectly corresponds to the description and it is easy to show I thank the store for the speed of sending
Amazing so happy I love it. Thankyou so much
I have received the product today ..though I have open it but not fix it yet. but the store was good and the communication was good ..
I love it in three days I get the order the doubts I had solved them right away more than satisfied
wózek ekstra warty takiej ceny wysyłkę 7dni zHiszpani
Veloce come in foto perfetto
Exact very easy handling arrived in very few days in about 6 days counting the weekend did not arrive the umbrella but the store told me about sending it to me very reply with the purchase
Cart perfect! Committed! Recommend for sure! AAA +++
I received my stroller I love it it is beautiful as in the photo I recommend this store
I give you 5 stars because you deserve it. Shipping very fast like 3 days or so... And the very kind store. Contacted me to confirm the shipments and advise that the color I wanted at first was not available and offered me in another color. And the truth is, I don't regret it. It's super comfortable. I'm definitely going to order more things with them.. The next thing is going to be the highchair to eat. I'm too in love with the car.
Cart wonderful, was passionate was taxed in R$ 560,00 more worth every penny. Seller chatted, doubts had everything right, sending was very fast, just arrived in 60 days.
Loved the cart, it is just beautiful and functional. Delivery was very quickly, in less than a week arrived, am very satisfied. My only downside is that the mattress Pink came, and soon I made the request, asked in black, he soon responded that the cart White has that option, but is not what was described above.
I love it. It's perfect, I love it, thank you very much store The seller answers all the questions and questions you have, always in contact with you Arrived in only 2 days No vamal payment of what others say All perfect, thank you
Send fast in 4 days .. I love the stroller and the car seat. I have not mounted the stroller yet.