Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aniebay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aniebay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not sądziłem this product is up as needed. Rides little chaotycznie but cleans well. Recommend
I recommend. Fast delivery, awesome product.
Happy shopping!!!! Product meets the promised, fast input
Excellent article!
Actually, we started a little problematic. They did not write my name (they wrote a house) and waited until February 17 to March 11. They weren't interested even though I told them to send me the documents the customs wanted. Discussion that ilgilenildi… Cut the English a lot... I paid 119,25 euros to correct my name (when the documents come to me)... I paid 119,25 euros with 20 VAT and 502 euros... If there is PayPal (which does not exist in Turkey) they said they can pay 119,25 euros. But it can be paid to your credit card. Complete product. If your cat's tampering... I hope my cat doesn't turn into a toy. I will make additional notification for cleaning.
It's as described. I'm on trial and when it takes a while I'll tell how happy I am with she. Or not. I'll be totally honest.
Super. Thank you!
Recommend hot, maintainance meets the requirements,
Two years as first one bought. And still there are not many better ones than our pink robot :)
Expresowa wysylka! Vacuum cleaner dotarl on other dzien after purchase
Robot pełnić swoją rolę prawidłowo, jest prosty w obsłudze, nie wymaga jakiejś trudnej konfiguracji. Jest o niebo lepszy od iRobot za 3000 PLN, który posiadam
Shallow height recognition does not recognize the inconvenience but tourn luxury write only.
A good model, it's a pity just unlike the same Xiaomi 1c-container one, or for dry cleaning, or for wet, uncomfortable-two times to drive. But plus-normal human control from the remote and not from the stupid application in the phone, included are spare filters (2 pcs), a rag, a brush.
Very good product, arrived fast. Shed SP Brazil!
It was a gift and they're thrilled. I have the V5s and I won't think about it when I have to change it.
Very fast delivery, in three days I have it in cass
In eight days. Beautiful product. Thestan and the remains are enchanted. Препоръчвам.
It's the best q can buy I 've had mine for 2 years and I 've bought others to give away, I recommend it 100%
super, nice price
Delivery in two days. Super vacuum cleaner. Rides little chaotycznie, but in effect cleans thoroughly. Wjeżdża on carpet type rabbit, with shaggy wearing not Radzi. Washing it rather przecieranie wet floor, but and so I am glad. For this price very cool product. It's already second the vacuum cleaner, first zamówiłam gift star and very well checks.
I am very, very satisfied, set time for concrete hour lets not forget odkurzsniu. Nice wearing Radzi with progami.
It is a perfect product, in fact in family we have purchased already 3. This is the fourth. Instead of V5 plus which is also perfect him, we have bought, always in family between sisters, brothers and friends, n.8. Are perfect and utilissime equipment.
best purchase so far Very good, Very happy. thanks
So far, so good! Surprised me! Came very organizadinho, well packed, arrived in 10 days here in the northeast. 'M testing yet, but so far very loved! Super recommend! Found very cool that came with filter, a propeller and a washcloth cleaning more. Loved!
Very, very fast delivery! No problem with tax paying.