Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aniebay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aniebay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a good hat, came really fast, a little tight on me but I can just pin it in place. XOXO
The hat came in less than a month. Was packed in an inflatable pillow, without any damage. Exactly the same as in the photo. The volume is adjustable, madly happy with the purchase. I did not communicate with the store.
Love it just as pic
I got these in four colors and I absolutely love them. In store they were going for $35 a piece but was able order four for $25. Delivery was quick
I loved them. They are too beautiful, they have arrived very fast and come very well packaged. I will definitely buy again.
Is cool. Will buy one of each color. Enjoyed.
Is Cudny
Love em they came nicely packaged and still in shape just wish they were bigger
Good product. Recommended.
hat is perfect
Kapelusz jest miękki i dobrze trzyma się na głowie
Came in an air cushion. I liked everything. I got to Ukraine pretty quickly. I'm happy, for this money it is better not to fill!)
Parfait
bon
only 25 days to arrive in Brazil, very satisfied! The hat is beautiful and adjustable! So fast, Thank you!
lovely hat! i bought this to cosplay Nakahara Chuuya from Bungo Stray Dogs. the hat fits over my wig snugly on my head (please pardon the lack of makeup.) arrived safely packed in a bubble with another bubble inside the crown. the strap around the outside was easily removeable. I'm very pleased with this hat! i would recommend it to anyone!
The hat was not packed in any way. Just shoved in a bag. It arrived crushed and completely out of shape.
Perfecto
pretty sure protection bubble popped so the top was flattened, was able to get it pretty much back in place though its a little bumpy but not too noticeable and still wearable
I love it came very fast and in good condition
Beautiful and very sophisticated style! Soft and nice
Perfect packaging. Great size and nice fabric
Had stains on the cap
Exactly as in the photo. Came very quick due to corona. Recommend! Very cute.
Perfect product. Fast delivery. Communication with the top store. I had asked that the hat be well packed so that it is not flattened or other and received perfect. Thank you