Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aniebay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aniebay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product. It works very well by connecting two Mac and iPad devices.
Very good and nice mouse. Xiaomi products are better. Got my order in 3 weeks. Thank you
Perfect thank you
Everything as described, I liked and recommend it.
Fast shipping, the mouse works perfectly on my Android tablet. As the store says, it comes without batteries, it needs two AAA
Professional store
Perfect product! Working perfectly! Thank you!
Perfect in every way
Before posting this review I put the mouse to test for about 10 days. The device works perfectly, all buttons do a nice and smooth click. Compared to Apple Magic Mouse its double the expectation, much better, lighter - less heavy - . Checked using Adobe Illustrator, Cinema 4D, Photoshop etc. Seller is great and very responsive in case you have any issue and tracking the order works perfectly. Highly recommended.
Perfect, it works properly and it came fast. It connects quickly either via usb or bluetooth.
extreemly flat... maybe a little to flat, see picture compaired with Microsoft bt mouse
Excellent product, very nice and thin, I arrive fast
Fantastic!
Mouse Super! Recommend!
The mouse is excellent except for the scroll wheel that its scrolling isn't uniform
In the absence of testing (it's A gift) it's exactly the same as the original
Excellent Product, comply with all expectations.
Excellent mouse, very convenient, price and delivery incredibly fast, up to the Republic of Kazakhstan (Aktobe) for 3 weeks, in general, an excellent product and a chic store, sociable to the same)))
According to the description.
Bom mouse
I received. Is is working fine. Recommended store.
Everything is fine, came quickly to the city of Astana, Kazakhstan.
Punctual and responsive ....you deserve more than a 5 star rating ...already enjoyin the product
Excellent Product Matches supplier description
Shipment arrived open