Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aniebay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aniebay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch arrived early in 3 weeks, a great watch. Recommend the store.
Just like the picture, the watch comes with a brand box, a cloth, instructions and a one-year warranty. perfect.
Nice LIGE watch. With the date and time. Stainless steel / bottom photo seal
Cool watches and very beautiful. I bought a gift, and I think he will be very happy.
The watch is good. They work fine. The only problem is that the watch is heavy and has an iron strap. So everything is fine.
The packaging is very good, with a protective box, so the product corresponds to its description, I am very satisfied with all the work
His arrival was 24 days faster than I expected. It is beautiful and very suitable for description. Highly recommend this store, I will again contact
The excellent watch, the money, was quickly sent out. The bracelet must be reduced. Delivery 15 days. Recommended by the store! "
Watch very cute and good finish, also advertised, arrived fast
Very nice watch, especially fast shipping, less than 1 week, awesome
absolutely beautiful watch this mark is getting better and better.Definitly better than for example Seconda watch's.Will 100% buy again from this store.Well done
Was the purchase that received faster since Buy Site, arrived with less than a month. As the clock, very beautiful, and works well, only observation is that the key that comes to shorten the bracelet does not work, is thicker than the holes, had to take to tighten, otherwise, 100%.
Arrived perfectly congratulations to this store recommend to everyone, Arrived very fast,'ll buy more other remeça